Help Desk Drupal Options

Joined: 12/01/2008
User offline. Last seen 41 weeks 21 hours ago.

Hey all,
Am looking for some help-desk style options for a local build of Drupal. Shrop mentioned that he is using a CCK+Views system with Actions and workflow module to create the workflow. I'm open to customizing it to the extent that he is, but I am wondering if any one has any "best practices" or easy solutions they have come up with.

Dean P. Simmer
Youth minister, barista and IT guy for a small Catholic high school.
http://dsimmer.com (me)
http://newwaycorktown.org (my missional project)
http://detroitcristorey.org (my employer)

G&G Podcast Host
Matt Farina's picture
Joined: 06/01/2006
User offline. Last seen 21 weeks 6 days ago.
Same as Shrop

I think I would do the same thing Shrop recommends. That's what came to my mind as well.

Matt Farina
Geeks and God Former Co-Host
www.mattfarina.com